Cancellation Policy & Return Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is thirty (30) days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.
To exercise the right to cancel, you must inform us (NeueEnergie24 GmbH, Raiffeisenstr. 8, 97209 Veitshöchheim, Germany) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us).
To NeueEnergie24 GmbH, Raiffeisenstr. 8, 97209 Veitshöchheim:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate.
Return policy
In addition to your statutory right of withdrawal, we offer you a voluntary return period of 30 days. This extended return option does not affect your statutory rights.
1. Extended return period
We grant you a voluntary return option of 30 days from receipt of the goods. This means that even after the statutory 14-day withdrawal period has expired, you can return the goods to us within a total of 30 days, provided they are unused, in perfect condition and in their original packaging.
The extended return conditions apply to the following goods:
- Unopened and undamaged products in their original packaging.
- Products that have not been individually made or personalized for you.
2. Exclusions from the extended right of return
The following products are excluded from the extended return period:
- Items that have been made to customer specifications or clearly tailored to personal requirements.
- Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Goods that have been inseparably mixed with other goods after delivery due to their nature.
- Shipments/orders outside of Germany
3. Return procedure
To arrange a return, please contact us using the following contact information:
NeueEnergie24 GmbH
Raiffeisenstr. 8
97209 Veitshöchheim
E-mail: info@energie24.shop
Phone: +49 0931 76026040
Please state the order number, the product and the reason for the return. After receiving your return request, we will send you a confirmation and further instructions for the return shipment.
The goods must be returned no later than 30 days after receipt of the goods.
4. Return costs
- Within the statutory withdrawal period of 14 days, we will bear the return costs if the goods are faulty or defective.
- For returns within the extended 30-day return period, the customer shall bear the direct costs of the return shipment.
5. Refunds
Once we have received and inspected the goods, we will refund the purchase price via the original payment method used within 7 days. For returns outside the 14-day withdrawal period, we will only refund unused goods in their original packaging.
6. Loss of value of the goods
Please note that you are only liable for any loss in value of the goods if this loss in value is due to unnecessary handling of the goods that goes beyond checking the condition, properties and functionality of the goods.