Refund policy

Right of withdrawal for consumers

This withdrawal notice applies to consumers within the meaning of Section 13 of the German Civil Code (BGB), that is, to any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires, or has acquired, physical possession of the goods. If you have ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires, or has acquired, physical possession of the last good. If a good is delivered in multiple consignments or pieces, the withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you acquires, or has acquired, physical possession of the last consignment or piece.

To exercise the right of withdrawal, you must inform us (NeueEnergie24 GmbH, Raiffeisenstr. 8, 97209 Veitshöchheim, Germany, telephone: +49 931 760 260 40, email: kontakt@energie24.shop) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (NeueEnergie24 GmbH, Raiffeisenstr. 8, 97209 Veitshöchheim, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned by post (bulky goods shipped by freight forwarder), the cost of returning them is estimated at a maximum of approximately 250 EUR for returns within Germany and a maximum of approximately 950 EUR for returns from abroad.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by you is decisive, or which are clearly tailored to your personal needs (for example, goods sold by the metre and cut to your measurements).

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

To NeueEnergie24 GmbH, Raiffeisenstr. 8, 97209 Veitshöchheim, Germany, email: kontakt@energie24.shop:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

End of the withdrawal notice