Shipping

This translation is provided for information only; the German version is legally binding.

Shipping and delivery

Here you can find out how and when your order will reach you. The binding shipping terms can be found in our Shipping policy.

Delivery times

For items in stock, the delivery time is 7 to 14 working days. Processing time is usually 24 hours, in rare cases 48 hours.

Items marked "On order" are only ordered from the manufacturer once you have ordered them. Delivery may be delayed in this case. You can see the specific delivery time on the respective product page.

If you order several items with different delivery times, we ship them in one consignment. The item with the longest delivery time is then decisive.

Shipping costs

Shipping costs depend on weight, size and delivery destination. For deliveries within Germany with an order value of EUR 39.00 or more, shipping is free of charge, except for freight shipments (forwarder). You can find all price tiers and delivery areas in the Shipping policy.

Parcel shipping

We ship consignments of up to 31.5 kg by DHL Paket or DHL Warenpost. With the tracking number, you can track your parcel on the DHL website.

Freight shipments (forwarder)

We deliver heavy or bulky items, for example solar panels in larger quantities or storage units, by freight forwarder (from 31.5 kg, GEL Express). Free shipping does not apply to these. Delivery takes place by appointment and may take longer. Freight shipping is only possible within Germany. For neighbouring countries, please contact us for a quote.

Notes on freight delivery

Please make sure that acceptance on site is possible. Deliveries to parcel lockers (Packstationen) are not possible.

Collection

You can collect your order from our warehouse at Raiffeisenstr. 8, 97209 Veitshöchheim. Please arrange an appointment in advance on +49 931 760 260 40. Hours: Monday to Thursday 9:00 to 16:00, Friday 9:00 to 13:00.

Damage in transit

Please check the consignment on receipt. If the packaging or goods are visibly damaged, please note this with the delivery person as soon as possible and photograph the damage. Then contact us immediately and we will clarify how to proceed. This also applies if you have received the wrong item.

Questions about shipping

Telephone +49 931 760 260 40, WhatsApp +49 176 72008536 or kontakt@energie24.shop. More answers: FAQ.