Shipment
Shipping methods and delivery times
- Standard shipping: 3-5 working days
- International shipping: 4-10 business days
- Shipping by forwarding agent 5-14 working days
If a different delivery period is specified in our offer, we usually ship the goods within Germany between 3 and 5
days after conclusion of the contract. This also applies if an advance payment has been agreed, whereby the time of your payment instruction is decisive
is.
Please note that no deliveries take place on Sundays and public holidays.
If you have ordered several items with different delivery times, they will be shipped in one shipment, unless we have agreed with you
a different agreement has been made. In such a case, the delivery time is determined by the item with the longest delivery time.
If you prefer to collect the item yourself, please contact us on +49 (0) 931 460 87 244 to arrange a collection time.
Our collection warehouse is located at Thüngersheimer Str. 50C, 97209 Veitshöchheim, Germany.
Shipping costs
Shipping costs are calculated based on weight, size and delivery location.
Shipping throughout Germany
Order value €39.00 and more: 2 to 4 working days FREE (excluding freight forwarding goods)
DHL parcel (order value under 39€)
0kg–1kg : 2 to 4 working days, 2.90 €
1kg–5kg : 2 to 4 working days, 4.50 €
5kg–10kg : 2 to 4 working days, 7,50 €
10kg–31.50kg : 2 to 4 working days, 14.50 €
Freight forwarding:
31.5kg–50kg : 4 to 9 working days, 49.00 €
50kg and more : 4 to 9 working days, 89,00 €
Delivery areas
Our delivery areas are based on the DHL zones across Europe.
We deliver throughout Europe up to and including ZONE 4 with DHL International PREMIUM.
Zone 1: All EU countries
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania,
Luxembourg, Malta, Monaco, Netherlands (excluding non-European territories), Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta and Melilla)
Zone 2: Great Britain and Switzerland
Zone 3: Rest of Europe
Åland Islands (Finland), Andorra, Albania, Bosnia and Herzegovina, Campione d'Italia (Italy), Canary Islands (Spain), Ceuta (Spain), Channel Islands (United Kingdom), Faroe Islands (Denmark), Gibraltar (United Kingdom), Iceland, Kosovo, Liechtenstein, Livigno (Italy), Melilla (Spain), Moldova, Montenegro, Mount Athos (Greece), North Macedonia, Norway, San Marino, Serbia, Turkey, Ukraine, Vatican City
Shipments sent via freight forwarding are only available within Germany. However, if you require freight forwarding to countries neighboring Germany, please contact us on our service number +49 (0) 931 460 87 244.
Processing time
The processing time is usually 24 hours, in rare cases 48 hours.
Shipment tracking
Shipments up to 31.50kg are sent with DHL Warenpost and DHL Paket.
You can track your shipment by providing the tracking number at https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html